For U.S. customers, most paper goods are exempt from duties and tariffs. However, please check with your local customs office for any additional fees that may apply before placing your order, as buyers are responsible for all customs or import taxes. All items are shipped from British Columbia, Canada.
SHIPPING
Processing time:
All prints are made to order. Once your order has been placed, please allow 1-3 weeks before dispatch. You will receive an email with a tracking number after your order has been shipped.
Estimated shipping times after package has been dispatched:
|
COUNTRY |
SHIPPING TIME |
COST |
SERVICE |
|
United States |
3 to 7 business days |
$12 |
USPS Priority Mail (fully tracked) |
|
Canada |
5 to 8 business days |
$10 |
Canada Post (fully tracked) |
|
International |
10 to 21 business days |
$15 for most countries |
PostNL Int Packet (fully tracked) or APC Priority Worldwide (fully tracked) |
These time frames are not guaranteed as holidays, weather and mail volume can affect delivery. Thank you so much for your patience.
Do you ship internationally?
Yes, I do!
Can I make changes to my order after it's been placed?
I can't guarantee that I'll be able to make changes to your order but feel free to reach out (hello@janicesung.com) and I'll do my best.
How do I know if my order has shipped?
You will receive an email confirming your order has been placed. Once your order has been prepared for shipping, you will receive a second email with your tracking information.
Customs, duties & tarrifs
Returns Policy
I am unable to offer returns or exchanges at this time but if there are any problems with your order, please don't hesitate to contact me.
Please ensure that the shipping address you enter is correct, as I can not be held responsible for parcels lost in transit due to incorrect addresses.
Please note that refused shipments will not be issued a refund as the package won't be returned to me.
Who can I contact if there are any issues with my order?
Please fill out this form or send me an email with your order number to hello@janicesung.com, and I’ll get back to you as soon as I can!