shipping

Processing time:

Prints are made to order. After an order has been placed, it takes approximately 2 - 4 business days to prepare. You will receive an email with a tracking number after it's been processed and dispatched. 

When will I receive my order?
Shipping times do not include processing time.

Country

Shipping Time

Cost

Tracking

United States 

2 - 9 business days

$8.00

($0 when you spend $75 or more)

Included

Canada

2 - 8 business days

$12.00

($0 when you spend $75 or more)

Included

Rest of the World

7 - 22 business days

$11.00

 ($0 when you spend $75 or more)

Majority Included

 

These time frames are not guaranteed, as holidays, weather and mail volume can affect delivery.  

 

Can I make changes to my shipping address after I place my order?

I start working on your order as soon as it is placed, so I am unable to make any changes or modifications after an order has been placed. 

How do I know if my order has shipped?

Once I have finished preparing your order, you will receive an email notifying you that your order has been shipped, the email will also include your tracking number (if applicable). 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply.

Returns

I am unable to offer returns and exchanges but if there are any problems with your order please don't hesitate to contact me. 

Please ensure that the shipping address you enter is correct as I can not be held responsible for parcels lost in transit. 

Who can I contact if there are any issues with my order?

Please send an email with your order number to hello@janicesung.com and I’ll get back to you as soon as I can!