shipping

Processing time:

Prints are made to order. It takes approximately 2 - 4 business days to prepare each order (5 - 7 business days during sales and events). You will receive an email with a tracking number after it's been processed and dispatched. 

When will I receive my order?
Shipping times do not include processing time.

I offer flat rate shipping worldwide and free shipping for orders over $75

Country

Shipping Time

Cost

Orders over $75

Tracking

United States 

2 - 9 business days

$7.50

$0

Included

Canada

2 - 8 business days

$10.00

$0

Included

Rest of the World

7 - 22 business days

$9.50

$0

Majority Included

 

These time frames are not guaranteed, as holidays, weather and mail volume can affect delivery.  

Can I make changes to my order after it's been placed?

I can't guarantee that I'll be able to make changes to your order as I start working on your order as soon as it is placed but please contact me as soon at hello@janicesung.com and I will do my best to accommodate.

How do I know if my order has shipped?

Once I have finished preparing your order, you will receive an email notifying you that your order has been shipped, the email will also include your tracking number (if available). 

Customs and import taxes

Please be aware of any fees your local customs office may charge before placing your order as buyers are responsible for any customs or import taxes that may apply.

Returns

I am unable to offer returns and exchanges but if there are any problems with your order please don't hesitate to contact me. 

Please ensure that the shipping address you enter is correct as I can not be held responsible for parcels lost in transit.

Who can I contact if there are any issues with my order?

Please send an email with your order number to hello@janicesung.com and I’ll get back to you as soon as I can!