faq


How does the buy 3 get 1 free deal work? 

Simply add the four prints you like to your cart and the discount will automatically be applied at checkout. You may combine different sized prints, the discount will automatically be applied to the lowest priced item in your cart. (Unlimited use of discount.)

Sustainablility

I want to do my best to make sure that I live a more sustainable lifestyle and do my part in contributing to a healthier environmental footprint. Which is why I am so happy to offer products made from sustainable materials that are also high in quality.

Giclée print
My prints are made from used cotton collected from the textile industry. Textiles are made using the longest, highest-quality fibers and the rest is discarded. This wasted cotton is salvaged and used to manufacture these cotton papers.

Hand-made with care. Compared to a conventional paper mill, the handmade paper manufacturing process uses much less energy per ton of the paper produced. In many cases, handmade paper-making uses solar energy for drying.

What are giclée prints?

What makes a print giclée all comes down to the quality of the inks, paper, and resolution of the artwork. Giclée prints are often printed with professional inkjet printers that are able to match color and apply ink precisely to match the original artwork as closely as possible, giving you a print that looks like it was hand painted by the artist themselves!

Do you take custom orders?

Don't see the print you like here or would like a different size? Click here to order a custom print!

Do you take commissions?

I'm currently unavailable for personal commissions.

How do I care for my prints?

My giclée prints are printed with archival inks which are meant to last for years. To ensure it's longevity, it’s best to take care of the prints as best as you can by doing the following:

  • Avoid placing artwork in direct sunlight
  • Use uv blocking acrylic or glass for framing
  • Keep lights off when you’re not in the room
  • Avoid any contact with moisture or water at all costs
Can I request a note if it's a gift for someone?

Yes! You can request a short note to be sent with your order for free. Find the note section when you scroll down on the checkout page. I will do my best to accommodate.

Where can I purchase your phone cases?

You can purchase them on Kroma's website!

Where do you ship from?

All items are shipped from Ontario, Canada

What do you use to package your products?

All materials used for my packaging are 100% recyclable and are often made from recycled materials. Everything is manufactured in Canada or the US

What is your store currency?

Prices are listed in USD

When will I receive my order?

Please go to the shipping page for information on shipping. 

What is your return policy?

I don't accept returns, exchanges or cancellations, but please do not hesitate to contact me if you have any problems with your order at hello@janicesung.com